How it works › Get paid
Get paid, step by step
Follow one ₦32,000 order from your customer's checkout to your bank.
Your customer pays
₦32,000They pay online through Paystack. We pay Paystack's charge, not you.
Held for this order
₦32,000It shows in your dashboard as Held for now, safe until you've done your part.
You do your part
✓Mark it ready, hand it over, or mark the booking completed.
It's yours
₦29,440₦32,000 less our fee of ₦2,560 (8%, capped at ₦10,000).
To your bank
₦29,440Withdraw any amount, up to ₦10,000,000 at a time. We pay the transfer fee.
Release
When your money is released
| You sell | Released |
|---|---|
| Products for pickup | 24 hours after you mark it ready |
| Products for delivery | 48 hours after it's marked delivered |
| Digital products | 1 hour after the purchase |
| Appointments | 72 hours after the booking ends, or after you mark it completed if that's later |
| Spaces | 72 hours after the stay ends, once you've checked your guest in |
| Event tickets | 48 hours after the event ends, or 24 hours once you have a track record |
| Passes | When it's bought. You can withdraw it 7 days later. |
| Session packs | Each session as it's used, like an appointment. |
If your customer confirms an appointment or a ticket early, the money is released at once, and you can withdraw it 24 hours later. Everything else, except passes, can be withdrawn as soon as it's released.
Releases run every hour, on the hour.
Plans change
If plans change
Your customer cancels
- Products: until you start fulfilling it, by marking it ready or tapping Confirm order on an item. They get everything back.
- Digital products: before they download it, and only in the first 1 hour.
- Appointments: within 2 hours of booking, everything back. 24 hours or more before, everything back. From 12 to 24 hours before, 50% back. Under 12 hours, 25% back. Once it starts, nothing back.
- Spaces: within 2 hours of booking, everything back. 7 days or more before check-in, everything back. From 3 to 7 days, 50% back. Under 3 days, 10% back. Once the stay starts, nothing back.
- Event tickets: your refund policy decides. Either refunds close at your cutoff before the event, or only if you cancel it.
- Passes: within 7 days of buying, if they haven't checked in yet.
- What you keep from a late cancellation is yours straight away, less our fee. A customer's cancellation costs you nothing else.
You cancel
- Your customer gets everything back.
- We don't keep our fee.
- You pay Paystack's charge on what's refunded.
- Cancel a whole event and every ticket holder is refunded in full.
Something goes wrong
- Only your customer can open a dispute, with a description and photos.
- For products, they can report a problem until the money is paid out to you. For appointments, spaces and tickets, up to 72 hours after it's released.
- Only that order's money is frozen. The rest of your balance stays withdrawable.
- You have 48 hours to reply. If you don't, we review it ourselves, with the money still frozen.
- We decide: a full or partial refund, a redo or a replacement, or no refund.
Costs
What it costs
Your storeFree
Each sale8%, capped at ₦10,000
Paystack's chargeWe pay it
Your delivery fee100% yours
WithdrawalsFree, any amount
Monthly feeNone
Money handled properly, from the first sale
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