This Acceptable Use Policy applies to everyone who uses OrderFastNow: vendors listing products, services, spaces, or events, customers buying or booking, delivery agents fulfilling orders, and anyone browsing the platform. It works alongside our Terms of Service. Where the two disagree on a specific point, the Terms of Service governs.
1. What you can't list or offer
You may not use OrderFastNow to list, sell, or offer:
- Anything illegal to sell, own, or provide under Nigerian law
- Stolen goods, or goods you don't have the right to sell
- Counterfeit goods, or anything that infringes someone else's trademark, copyright, or other intellectual property
- Weapons, ammunition, or explosives
- Illegal drugs or controlled substances
- Adult content or sexual services
- Hazardous or restricted materials that require a licence you don't hold
- Financial products, cryptocurrency, gambling, or lottery-style services
- Pyramid schemes, multi-level marketing, or "get rich quick" offers
- Anything else designed to deceive or defraud a buyer
2. How vendors are expected to act
- Describe what you're selling honestly. What a customer sees at checkout should match what they receive.
- Honor confirmed bookings and orders. If you need to cancel, do it through the platform so the customer is made whole, not by leaving them without an order and without a refund.
- Set delivery zones and prices you can actually deliver on, and pickup addresses that are real and staffed.
- Don't ask a customer to pay you outside OrderFastNow for something they found on the platform. Going around the platform removes the buyer protection and payout tracking OrderFastNow provides to both of you.
- Don't manipulate reviews: no fake reviews, no paying for reviews, no swapping reviews with other vendors.
- Respond to disputes when we ask, and provide real evidence.
3. How customers are expected to act
- Give accurate information at checkout. Your name, delivery details, and contact information should be real and current.
- Use the dispute and refund system honestly. Filing a false or exaggerated dispute to get a refund you're not entitled to is a violation of this policy.
- Treat vendors and delivery agents respectfully. Threats, harassment, or abuse toward anyone you deal with through OrderFastNow isn't allowed.
- Don't ask a vendor to complete a transaction outside the platform to avoid fees; this removes your own buyer protection too.
4. Reviews
Only a completed, uncancelled, undisputed purchase can leave a review, and only once per item. This is enforced automatically so review scores reflect real transactions. Vendors can reply publicly to any review they receive; replies should stay factual and professional.
5. We don't review listings before they go live
OrderFastNow does not approve or screen listings before they're published. A vendor can create a listing and have it live immediately. That means it's on the vendor to make sure what they list follows this policy and Nigerian law before they publish it, and it means violations get caught after the fact, through customer reports, disputes, and our own monitoring, rather than blocked in advance. This works because vendor reputation, through quality records and reviews, is visible and carries real weight on the platform.
6. What happens if this policy is violated
Depending on what happened and how serious it is, we may:
- Remove or hide the listing in question
- Place an order or a payout on hold while we investigate
- Restrict or suspend the account involved
- Permanently remove access to OrderFastNow
Serious violations, including fraud, may be reported to Paystack, other affected platforms, or the relevant Nigerian authorities.
7. Reporting a problem
If you believe a listing, an order, or someone's conduct violates this policy, contact us through your in-app support ticket. If it's about a specific order, opening a dispute on that order is the fastest way to get it looked at, since it also pauses the relevant payout while we investigate.
8. Changes to this policy
We may update this policy as OrderFastNow grows. We'll post the updated version here with a new "last updated" date; continuing to use OrderFastNow after a change means you accept the update.
9. Contact
Questions about this policy can go to our support team through your in-app support ticket, or by email at support@orderfastnow.com.